Please fill in the form below and we will get back to you.  We are East Midlands based but are happy to travel throughout the U.K to deliver.



Telephone consultations are complimentary for all clients wishing to discuss their orders or bespoke design.  Due to time constraints we cannot offer personal consultations as we feel this is not a necessity with so many methods of communication available.


*We hope to reply to all  enquires  within 24hrs*

Email us at or text/whatsapp 07932 912125

Please note we will ask you to provide the information on the form in order to quote 

How can we help?

I would like to take advantage of one of your offers

I would like my cake to...

How much real cake do you need?


What Next...


Step 1, Once we receive your submission we send you an email with our design pack.

Step 2, You need to select the cake design you would like, this can be one of our designs or something you may have seen somewhere else, feel free to send us images! Or you may want something a little exclusive in which case we will be happy to offer you our unique bespoke service.

Step 3, The design and quote stage, so now we've established what your looking for we send you a quote via email and make adjustments at this stage of the process to make your Wedding Cake perfectly.

Step 4, You may wish to order cake samples at this stage?

Step 5, Once your happy with your design your confirmation is sent out and you are asked to pay a deposit.

Step 6, The Big Day – your cake will be delivered and set-up at the venue as we arranged.


Whist all our clients are important to us we are unable accommodate all our clients with consultations in person.  We can only offer consultations for bespoke clients wishing to book grand sized cakes – a fee applies to all in person consultations.


Terms and Conditions


The “Seller” is defined as the legal entity Swarn Cakes. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer as listed in this invoice.

These Terms and conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from Swarn Cakes you agree to be legally bound by these Terms and Conditions (“Conditions) and accept that these Conditions may be modified or amended and posted on this website from time to time.


We require a £100.00 non-refundable deposit to confirm an order, Swarn Cakes will only refund deposits on orders that we cannot accommodate, once we have confirmed and accepted the your booking both parties are committed to the sale of goods . The remaining balance is due 6 weeks before the delivery date, at which point all changes must be confirmed (changes to the previously agreed design may incur extra fees). Orders placed less than 6 weeks in advance of the delivery date must be paid in full. The final balance specified on the invoice must be paid by the Buyer within 5 days from the date of the invoice.

Failure to make payment exceeding the 5 days grace period unless otherwise agreed by Swarn Cakes in writing may result in either cancellation of your order or an additional charge of £10.00 per day until we receive your final balance.  

Payment can be made earlier if you wish. Failure to complete payment within 5 days from the date of the invoice may result in your cake order being cancelled. Deposits are non-refundable. Full payments made less than 6 weeks in advance of the delivery date are non-refundable. Full payments made more than 6 weeks in advance of the delivery date are subject to a cancellation fee if cancelled more than 6 weeks in advance of the delivery date (see “Cancellations and Alterations” clause of these “Conditions”).


Consultations are by appointment only and are not applicable to all orders. An appointment for a consultation and tasting must be agreed on with Swarn Cakes by email and the consultation fee must be paid prior to consultation date before it can be confirmed. All appointments for consultations will be confirmed via email by Swarn Cakes..


All price quotations, written or verbal, are valid for 30 days from the date of quotation.


If you have any queries or need to make any changes to an order please contact us immediately. We will assess your request for an alteration and let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations requested less than 6 weeks before completion may be subject to a surcharge. We cannot refund any of the cost of any cake orders cancelled with less than 6 week’s notice. Orders paid in full and cancelled with more than 6 weeks notice will receive a partial refund of 50% of the total amount paid. In the unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, and discuss the matter with you and try to agree a suitable alternative. 


In the unlikely event that your order arrives damaged, it is the customer’s responsibility to report the damage to us within 24 hours and send photographic evidence of the damage within 7 working days if you wish to claim a refund or replacement. The Seller will not take back any undamaged goods from the Buyer unless agreed in writing by the Seller. The Seller accepts no liability for cakes that are damaged after they have been delivered and set up to the agreed venue, the Seller requires a signed delivery note by the person in charge at the venue to say that the cake has arrived and that it arrived and set up in perfect condition.  

All Swarn Cake wedding cakes are fragile and require care and attention when handling, storing, and displaying.  


All hired andborrowed goods remain the property of Swarn Cakes.The Customer is responsible for the hired goods during the period of hire.

Terms and Conditions are applicable where money is not exchanged for the hire of goods and items have been borrowed as a good will gesture from Swarn Cakes.

Once a deposit is paid to secure your booking this is non-refundable for items booked on the invoice

The agreement for the hire of goods is between Swarn Cakes and the Customer, not the venue unless goods are being hired directly by the venue.

Swarn Cakes will charge the Customer for any costs due to terms and conditions being broken. It is then the responsibility of the Customer to reclaim any of these costs from the venue if the venue was at fault.

Shortages and damages to hired goods will be charged at full replacement value and delivery to Swarn Cakes. No substitute item will be accepted by Swarn Cakes unless otherwise agreed.

Swarn Cakes will inform The Customer within 7 days, in writing of any damages and costs concerning any of the Hired Goods. An invoice will be sent outlining amount of damage and costs exceeding the Security Deposit.

Goods must be ready for collection at the agreed location at the correct date and time. A charge is made for an aborted delivery/collection by the courier and where the venue/customer is at fault. 

Goods must be packed in the boxes/bags they were delivered in.

Charges will be made for any damaged goods including goods that have been dragged on the floor, ground in earth stains, burns, holes, rips and tears, candle wax, grease or deep staining.

Damaged goods remain the property of Swarn Cakes and we shall recoup any costs due to damages

If goods are not returned at the end of the agreed hire period Swarn Cakes retain the right to charge for:

The cost of replacement goods to honour any bookings where the goods are required.

The cost of replacement goods where hired items are permanently not returned.

All replacement goods will be charged at the cost of goods including delivery.

Goods that are to be collected and returned by the Customer must be collected and returned to the agreed office on the agreed dates otherwise charges will be made as stated in


Where samples of the Goods are shown to the Buyer, the Buyer hereby accepts that they consider such samples to be representative of the Goods. Any description applied to the Goods is only given by way of identification and does not constitute a sale by description.

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